Terms and Conditions
If you would like to receive a copy of our Terms and Conditions, please contact us.
These Terms and Conditions apply to all of our professional cleaning services booked online, by phone or by email. We have the right to alter any items with it and it shall supersede prior agreement with exception to existing and active contracts. Regardless of how you hire us: phone, online or mail, all contracts are subjected to these Terms and Conditions. www.cleaningteam.ie reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice.
Before you place an order with us, if you have any questions relating to these Terms and Conditions please contact our support team by email at firstname.lastname@example.org
1. Services We Do Not Offer
- Stepping/Cleaning higher than 2 steps ladder
- Moving or lifting anything over 25 lbs.
- Cannot move furniture that contains any electronics
- Dish washing. We will put dishes into a dishwasher
- Washing laundry or folding clothes
- Pick up, moving or remove clutter (defined as 5 or more items in any given area i.e.: books, boxes, mail, papers, clothes, etc.)
- Organizing personal belongings
- Shopping or errands
- Hoarding, high levels of trash/debris
- Clean Bio-Hazards (mold, blood, bodily fluids, etc.)
- Cleaning high ceiling fans/bulbs/glass fixtures
- Clean chandeliers
- Cleaning up animal waste/litter box on floor
- Removing insects/rodents
- High reaching windows
- Cleaning anything outside the home
2. Inappropriate Attitude
If the customer has an unacceptable behavior,
our cleaning team reserves the right to cancel the service.
3. Booking / Reservation
Due to our growing customer base, cleaning bookings can be reserved to mark the date of cleaning the property on our calendar. You are allowed to cancel or change your booking within 48 hours. A non-refundable reservation fee of 50 Euro will be required to cover sudden booking cancellations that is outside 48 hours.
If the customer has booked weekly, bi-weekly, monthly or any other regular cleaning service and has received a discount for the services (discount granted at the discretion of the company and based on the frequency of the services booked), and subsequently cancels the next scheduled appointment, then the company reserves the right to cancel the discount provided to the already provided services and charge the full rate that would be applicable to the services that were provided.
Our quote is based on the given description by the customer at the time of booking. The initial price may vary depending on additional tasks required.
We reserve the right to change the pricing or discounts if we see that your home’s circumstances are not typical, or if the incorrect booking options have been selected for your home. Also our supervisor can change the price for the cleaning services if the house is very big, if it is in bad conditions or if it is overloaded with personal belongings.
Customer may cancel the scheduled cleaning job up to 48 hours prior to the agreed start time.
Customer agrees to pay 50 Euro as a cancellation fee if he/she cancels or changes the date/time less than 48 hours prior to the scheduled appointment.
Customer agrees to pay 50 Euro as a cancellation fee in the event of a lock- out caused by our cleaners being turned away, no one home to let them in, no water or power available at customer’s premises or problem with customer’s keys. If keys are provided they must open the lock without any special efforts or skills.
We reserve the right to cancel any cleaning job if the condition of the property is hazardous to the health and wellbeing of our operatives.
The company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.
Gratuity is not required but always appreciated for a job well done.
Please leave tip at your home on cleaning day (separately from cleaning payments).
9. Free Quote
12. Arrival Day and Time
13. Travel Charges
17. Getting Ready for Cleaning
18. Extra-Cost Cleaning
19. Very Dirty Property
20. Hard to Reach Areas
21. Marks and Stains
22. Health and Safety
24. Broken or Damaged
27. Appliance Cleaning
28. Mold Cleaning
29. Windows Cleaning
30. Outdoor Cleaning
31. Solutions and Equipment's
The company will furnish all professional solutions and equipment’s necessary to perform cleaning services.
If the customer requires the company to use the customer’s solutions or equipment’s, all items must be safe to use, in full working condition and must not require any special skills, knowledge or expertise to be used for the purpose of cleaning.
If the company utilizes solutions or equipment’s provided by the customer, then the customer will indemnify and hold harmless the company from any damages of any kind arising from such use. The customer further agrees that the company will not be liable to the customer for any damages that may arise from the use or operation of any solutions or equipment’s that is furnished by the customer.
32. Carpet, Rug, Upholstery and Mattress Cleaning
33. Delay Due to Builders / Decorators Being on Site
34. Customer Satisfaction
Customer understands that he/she is not entitled to any refunds.
If the customer is not satisfied with the cleaning service provided and a complaint has been placed in the stated 24 hours after the job has been completed, <> reserves the right to return a cleaner and re-clean any areas and items to client’s satisfaction. Therefore, the client must allow the cleaner to be returned and he/she should be at present at all times during the re-clean visit.
<> reserves the right to return a cleaner not more than once.
We know you are opening your door to us and are wondering what to expect. We guarantee our work, and ask if you have any issues with the services that you understand we are human and can miss small things from time to time. Please let us know and we will gladly return to re-clean the missed area as soon as we can, without too much inconvenience to you. Thank you for your confidence in allowing us to handle life’s most expensive possession – your home.
has a Public liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of reported within 24 hours of service date.
Insurance cover does not include anything that may break down or stop working at any time such as: dishwasher, washing machine, oven, cookers, extractor fans, fridge, freezer, etc., any other items, instability of which the customer is already aware for such us bathroom appliances or any fixtures. The customer is obliged to warn the company or the cleaner about appliances that are poorly fixed or not in full working order.
reserves the right to refuse to share any of the confidential company’s documents.
37. Claims and Complaints
No refund claims will be considered once the cleaning service has been carried out.
All services shall be deemed to have been carried out to the customer’s satisfaction unless written notice is received with details of the complaint within 24 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the customer, or alternatively to a reasonable standard.
The customer agrees to allow the cleaner/cleaners back to re-clean and inspect any disputed areas/items before arranging a third party to carry out services.
In case of damage, proven to be caused by us, we will repair the item at its cost. If the item cannot be repaired, we will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement.
While our operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason is requested all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives.
<> may require entry to the location of the claim within 24 hours to correct the problem.
<> shall not be responsible for any damage caused as a result of the customer placing furniture on a carpet which has not completely dried.
<> shall not be liable for the shrinkage of carpets as a result of poor fitting.
We are not responsible for any existing damage to customer property in the form of old stains/burns/spillages/scratches etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
<> will do our best to make sure your appliances are cleaned to a high standard. However, if they have not been cleaned since they were purchased regrettably we will not be liable for ingrained dirt that cannot be removed using chemicals.
Also the items excluded from liability are: cash, jewelry, items of sentimental value, art and antiques. These items must be kept in the safe or hidden very well.
38. Public Feedback
In accordance with legal advice obtained, you are strictly warned to refrain from placing any negative reviews on any social networking sites in the public forum, alternatively we will have no choice but to also pass the matter to our solicitors in regards to pursuing the issue of defamation.
We trust that we have made our position abundantly clear and reserve the right to recover any interest accrued and legal costs if necessary.
It is always our desire to satisfy our customer. In order for us to do so, it is imperative that you are familiar with our terms and conditions. Otherwise, it is always a source for disagreements and discussions.
We would like to remind you that all phone conversations are recorded. This is for the benefit of <> and our clients.
As added confidence, we will assure you that all our activities are documented for you to review. This is to ensure transparency of services provided.
39. Contact Information
We can be contacted by email at email@example.com, by post at 4 Willsbrook Place, Lucan, Co. Dublin, K78 Y5V2 or by phone number at 01 504 9407 or 089 264 9100
FOR ANY QUESTIONS ON OUR TERMS AND CONDITIONS, FEEL FREE TO CONTACT US AND WE ARE GLAD TO ANSWER YOUR QUERIES.